Delivery Policy
Thank you for shopping with Sisil Foodcity. We are committed to delivering your order quickly, efficiently, and safely. Please review our delivery policy below:
1. Shipping Locations
We currently deliver within Colombo, Sri Lanka using our delivery riders and trucks. Islandwide delivery is not available at this moment. Please contact our support team for more details.
2. Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- Standard Delivery: 48–36 Hours
- Express Delivery: 12 Hours (business days only; available at checkout)
Delivery times may vary based on your location and during peak seasons.
4. Delivery Fees
- Standard Delivery: Rs.150.00
- Express Delivery: Rs.300.00
Final delivery costs will be displayed at checkout.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and carrier information. You can track your shipment anytime via our order tracking page: Track Order
6. Delivery Partners
We partner with the reliable logistics provider Prompt Express for large-capacity deliveries. Prompt Express is a reliable and fast courier service operating in Sri Lanka.
7. Delays and Issues
While we strive to deliver on time, delays can occur due to unforeseen circumstances. If your order is significantly delayed, please contact us at info@Sisil Foodcity and we’ll do our best to resolve the issue.
8. Failed Deliveries
If delivery fails due to incorrect address or mobile number information or absence at the delivery location, redelivery charges may apply. Please ensure your delivery details are accurate when placing your order.
9. Changes
We may update this Delivery Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons.
10. Contact Us
For more information about our delivery practices, questions, or complaints, please contact us at:
- Email: [email protected]
- Whatsapp: 071-155-1858