Return Policy

At SisilFoodcity, your satisfaction is our top priority. If you experience any issues with your order, we’re here to help.

 

1. Eligibility for Returns

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please initiate a return request within 24 hours the date of delivery. You can raise a request by contacting us through our hotline 0112-289-1520 or email at [email protected]

2. Conditions for Return

To be eligible for a return, the item must be:

• Unused and in its original condition
• In its original packaging with all tags, labels, and accessories intact
• Accompanied by the original receipt or proof of purchase

We do not accept returns on:

• Clearance or final sale items
• Gift cards or digital products

4. Refund or Replacement

Once your return is approved and received, we will inspect the item and notify you of the approval status. If approved, you may choose:

• A replacement item

   

• A store credit

   

• A full refund to your original payment method (processing time may vary)

5. Warranty Claims

For items with manufacturer or seller warranties (e.g., fashion electronics or accessories), please refer to the warranty information included with the product or contact us for guidance.

Note: We currently do not offer a “2x Money Back Guarantee” or grocery/digital goods services. Our return policy is tailored to fashion and accessory products sold on SisilFoodcity.

If you have any questions, please contact our support team at [email protected] or visit our Returns Center on the website.

 

Refund Policy

At SisilFoodcity, we take pride in delivering high-quality dresses and ladies’ fashion wear. While we strive for perfection, we understand that issues can occur. Please read our refund policy carefully:

1. Refund Eligibility

Refunds are only provided under the following condition:

• The product is fully damaged at the time of delivery and cannot be used or worn.

2. Reporting a Damaged Item

To be eligible for a refund:

• You must report the issue within 48 hours of delivery.
• Provide clear photographic evidence of the damage (including packaging) to [email protected].
• The item must remain unused and be returned in its original packaging.

3. Non-Refundable Situations

Refunds will not be issued for:

• Minor defects (loose threads, slight wrinkles, or variations in color due to lighting/screens)
• Size or fit issues (refer to our size guide before purchase)
• Change of mind
• Items returned beyond the 48-hour reporting window

4. Refund Process

Once we receive and verify the damaged item:

• A full refund will be issued to your original payment method.
• Refunds may take 5–7 business days to appear, depending on your bank or payment provider.

5. Exchanges and Store Credit

If a refund is not applicable, you may choose to receive:

• A replacement item (subject to availability)
• Store credit of equal value

If you have any questions regarding this policy, please contact us at [email protected]. We are happy to assist you.